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360 Follow up
Retaining the Change

Probably the most important question to ask and have answered. Once the desired change is identified, acknowledged, and initiated, how to sustain it long enough to become permanent improvement. Proper follow-up can help “stick the landing” long term.

• Maximizing Survey Investment
• Individual Development Plans
• Smart Mini Surveys
• Automated Phone Coaching

Aftercare. The difference between a good experience and a life-changing one.

Maximizing Survey Investment

Your 360 survey initiative is about to close. Will it be termed an expensive event, or hailed a successful long term investment? How you manage your 360 aftercare can make all the difference. What you do next can convert your participants’ fleeting insights into lasting behavior change. Go ahead. Extend the life and value of your 360 survey with next steps that work.

Individual Development Plans

We help you guide your participants to the post 360 survey resources that will help them most. Give your participants immediate written feedback interpretation. We’ll add your word document to the appendix of the survey report. Provide your participants with next steps to specified resource pages via their online report. We’ll program the report with live links to your chosen website. Include dynamic learning material for participants who need extra training. We’ll create results driven recommendations. If you need help creating your individual development plan, we’ve got reference tools to get you started.

Smart Mini Surveys

Instead of re-serving the same full survey 6 months later, and ask only the questions that demand ongoing focus. With our smart mini surveys, you can establish a results threshold that determines the content of each individual’s follow up survey. Save time. Focus on the need. (Get just what you want).

STAR’s smart mini surveys also link respondent data together between surveys. Do you want to include norms? How about comparisons? Our individual and group comparison tool can help you figure out which calculations work best for your organization. Our report experts can help you highlight the metrics you wish to emphasize. Just ask us.

With STAR’s smart technology, you can be selective and effective.

Automated Phone Coaching

To truly establish the value of your 360 survey and provide long term support as your participants execute their individual development plans, STAR’s automated phone coaching provides a perfect solution.

Coaching content can be personalized to each participant. The system is pro-active instead of reactive. Rather than relying on the participant to logon to a website to request help, STAR’s automated phone coach reaches out to participants according to the calling schedule they design. Participants are in control. They receive the support they need, when they want it.

STAR’s automated phone coaching reminds participants of their goals, keeps them on target and provides the kind of long term support that extends the life and value of your 360 survey initiative.

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