Self-administered 360° Process™

Our client contracted with STAR to transform a cumbersome, unwieldy 360 degree feedback process into a best practice leader. The result is a fully automated, self-administered multi-rater feedback process that keeps up with the pace of change in the world of technology and continually sets new industry benchmarks. Our client's process continues to win industry accolades such as ASTD¹s Best Practices Award.

STAR built a 360 feedback system which allows any manager, anywhere in the world to access the survey by phone or by web, and manage the process of receiving 360 feedback. Once registered, the system automatically generates unique ID codes for the 360 participant, and creates instruction/invitation letters for the Participant, Boss, Peers, Direct Reports, etc. Respondents complete the evaluation by phone or web. The multi-rater process provides the participant regular participation updates, and allows him/her to close out the survey and generate feedback reports. Reports are delivered electronically.

As noted above, the entire 360 survey is accessible either by phone (IVR) or web. It is completely integrated, which enables a respondent to begin the survey on the phone and finish it on the web, or vice versa.> Back to top

360 Feedback Integrated With IDP

We worked with our client to combine several customized review elements into the report including an Action Planning Guide which made specific recommendations for improvement, based on the feedback results. Indeed, we were able to vastly improve the look and usability of the feedback reports. The project manager described the value of the new reports as, "second to none." > Back to top

Track Multi-rater Relationships In Changing Organization

AT&T, Business Customer Care Division developed the Voice of BCC, a culture change process designed to give employees clear feedback at a speed that would enable AT&T to stay ahead of changes in the telecommunication industry. 360 degree feedback, the backbone of the Voice of BCC, was incredibly complicated. Realizing that automating the survey administration was essential to accomplishing their objectives, AT&T turned to STAR. Running complex 360 rollup reports demanded a completely accurate database of the multi-rater reporting relationships. We created an electronic tool, which automatically contacted all managers and gave them the ability to verify and change their reporting relationships throughout the survey.> Back to top

360 Degree Feedback Automation For people Without Online Access

We integrated phone, web and email technologies to create a 360 feedback process enabling AT&T employees to provide feedback online or by using any telephone. In fact, respondents could begin the survey on the phone and finish it on the web, or vice versa. Participants appreciated the flexibility. > Back to top

Easy 360 Process For Busy ER Doctors And Nurses

Baptist Health Systems is the only hospital listed in Fortune Magazine as one of the One Hundred Best Companies to Work For In America and has been listed by Working Mother's Magazine as one of the best 100 companies for seven different years. BHSSF continues to win awards for excellence by pushing to continually improve the efficiency of its operations to the benefit of all its stakeholders. In 1997, when they added multi-rater feedback to their organizational change tool kit, they chose STAR to create a 360 survey process that would mirror the success of the rest of their organization.

We created a phone based survey. People provide feedback from their car phones, hospital phones and home phones. Often people would answer one or two questions before having to hang up to care for a patient. Upon calling back, the participant picked up right where they left off.

Baptist Health Systems developed the cultural change process themselves. Their process was continually changing and the 360 survey process changed with each administration. We were able to design the online/phone survey to accommodate changes easily at a very affordable price. > Back to top

Graphic Designers 360 Feedback Report

The Credit Card Division of Bank of America developed an entire cultural change process. The process included an extensive communication campaign, multi-rater feedback and departmental action planning. Their graphics department developed all the communication documents, including the 360 feedback report. When they looked for a company that could produce the feedback report and action planning guide, STAR was the only one able to reproduce the documents exactly.

We built a 360 reporting engine that produced an exact copy of the feedback report. We then worked with the graphic designer and improved the report. We combined the feedback with the department action planning tool to create a very useful, actionable feedback report. We then linked the 360 survey data to the planning tool so the scores requiring action were displayed in the action planning tool. > Back to top