Driven By Excellence
Building Relationships Through Results
Our Mission is to make every client’s 360 feedback project a stunning success every time. Our people, technology and processes are mission driven and our mission demands that we provide exceptional expertise, technology, service and relationship skills to every client regardless of their size. That is who we are.
To date we’ve collected survey data from over two and a half million people, in 750 companies spread across 43 countries and many languages. Our clients range from fortune 50 companies to one-person consultancies. We refined and improved our processes for over a decade, based on requests from clients and the expertise of our founders.
History
STAR was founded in 1996 as a joint venture between an organizational development consulting company and a technology company. Our focus has been to develop and improve 360 survey technology to make the 360 feedback process as easy, yet flexible as possible. For over a decade, we grown steadily and pioneered many technology innovations including a proprietary reporting process that provides the ultimate flexibility in report formats at extremely reasonable prices.
We have instituted many practices which are slowly becoming the industry norm. For example, from our first contract, we gave our clients ownership of their data, we created contracts with a standard 60-day cancellation clause so clients would always work with us because of our results not our contracting skills and we instituted a simple all inclusive pricing model so clients can always know the final price at the start of a job. (top)
People
A client who called to thank us for our contribution to their success provided an excellent description of our staff. The client said, “The people (at STAR) are smart, professional, friendly, life-and-death dependable, and funny – our best partners ever.” Our staff are seasoned, skilled experts who love their work and love to work with our clients. We relish the feeling that comes as we accomplish our mission of a stunning success with each client.
Technology
Our technology is tried and tested. Our uptime is 99.96%. Our security is rock solid. Some of our clients are nationwide banks that require us to pass the same security audit as a company that handles customer bank account information. Because of our mission, we are constantly improving our technology to maintain our leadership.
Our clients appreciate being on the leading edge without having to worry about falling off. One client called one day and told us they were grateful for our partnership because, “STAR is always improving their system. It’s seamless to us… I’ll “pie in the sky” and STAR will pick up on it, and make it happen.” (top)
Results
STAR has grown steadily since 1996. Many of our initial clients continue to work with us because of the technology and service we offer. After 2.5 million surveys, in over 750 organizations in 40 different countries, we are still focused of continuous improvement. The best qualified to describe our results are our clients. Call us and let us put you in touch with some of our clients today. (top)
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