360 Process Branding
“STAR provided an easy, interactive process for everyone. Together, we were able to develop a system to meet our needs.” — Family Planning Council
“STAR delivered what I asked for in the time I needed it, the way I had to have it.” — Senior Administrator, Health First
“The people at STAR… answered all my requests. I had no trouble getting things to look the way I wanted them to.” — HR Director, Health First
“STAR was able to make it look like it was on our website, and seamless to our users. They were able to incorporate our look and our logo on the survey and reports. Obviously we’re very pleased.” — Senior Program Manager, USDA
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360 Customer Service
“Can I just tell you how much I love STAR?! I love working with you guys”. — Mgr, Pepsi
“The folks at STAR were very responsive. Anytime I needed anything, they were more than willing to help.” — Beverly Enterprises
“…people at STAR are professional, very down-to-earth, and helpful.” — OD Consultant
“The people at STAR are wonderful to work with. It’s a very pleasant organization to interact with. They’re ready to listen.” — HR Coordinator, Motorola
“All the phone interactions with anybody I’ve talked to at STAR have been great. I can’t say enough about that.” — HRD, Portland GE
“I get great service with STAR. They’re always pleasant and business like, and friendly.” — Senior Administrator, Consulting Company
“The responsiveness of STAR’s staff is a real plus for us. If we need something fast, they’re right there for us.” — Senior Program Manager, USDA
“Customer Service personnel are very accessible and responsive. I get my questions answered and my problems solved quickly.” — Training Coordinator, Victoria’s Secret
“…Working with the people at STAR is fantastic. They’re informal, — no confusing technical lingo, and they know what they’re doing.” — Call Center Quality Control Manager
“…accommodating … quick to respond to requests … customer focused. STAR delivers what we need.” — Call Center Manager
“STAR has a very cooperative staff. They are all very good people who are easy to work with.” — HR Director, Lourdes Health Network
“STAR has hired customer oriented people, who not only know how to do their jobs well, but are also enjoyable to work with. It’s a pleasure to do business with STAR.” — HR Coordinator Motorola
“You guys at STAR are a joy to work with. I’ve worked with other survey companies, and their technology was good enough, but they were no fun to work with. Is STAR fun to work with? You betcha.” — Senior Practice Leader Consulting Firm
“You get right back to me on things. I like that. The upbeat attitudes at STAR make me want to talk to you.” — HR Specialist, Pepsi Bottling Group
“STAR is friendly, supportive, proactive, cost effective, and customer focused.” — Senior Consultant, Consulting Company
“The people at STAR were very helpful. The turnaround time was pretty quick, too.” Senior Consultant Consulting Company
“You really delivered on your promise to us.” — Senior VP Performance, Consulting Company
“STAR’s responsiveness is great. They’re incredibly good to work with.” — Consultant
“The friendliness of STAR’s staff is a real strength.” — Health Care Consultant
“STAR always responds quickly to our requests.” — HR Director, CSX
“Even though I am sure I’m a relatively small client, I feel like my projects are taken seriously.” — Health Care Consultant
“With STAR it was easy to make changes. They were very responsive.” — Senior Admin, Health First
“The people at STAR are great to work with… I got great service”. — Athena Diagnostics
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Cutting Edge Technology
“…STAR’s services and technology are outstanding.” — Senior Consultant
“I’d heard good things about STAR’s quality of data and customer service from other consultants. And I’ve been happy with the ratio of cost to service we’ve experienced since working with STAR. You definitely have the technology options we need going forward.” — HR Specialist, Pepsi Bottling Group
“STAR’s always improving their system. It’s seamless to us. Sometimes I’ll “pie in the sky” and STAR will pick up on it, and make it happen.” — Sprint
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Flexibility and Customization
“STAR was so easy to work with, and flexible. They were willing to do whatever was necessary to make it work for us, to fit into what we were trying to achieve.” — HR Director, Baptist Health Systems of South Florida
“… the response time and overall flexibility were much better than we could achieve internally. STAR helped keep it simple. The solution was exactly what I was looking for.” — HR Access Quality Manager
“It’s all about flexibility. STAR’s services and technology are outstanding.” — Consultant
“Flexibility is one of the biggest things we value in our relationship with STAR. You always listen. It’s been a really good partnership. We don’t look at STAR as a vendor, but as a partner. We value you.” — Sprint
“The best things are the high speed and, the low cost, and flexibility. I love how easy this whole process was to outsource to STAR.” — OD Consultant
“With STAR, our clients can take their surveys on the phone or on the web or paper – whatever they want. It just gives us more options to offer our clients.” — Senior Administrator, Consulting Company
“STAR customized their approach to fit our needs.” — Senior Program Manager, USDA
“STAR provided an easy, interactive process for everyone. Together, we were able to develop a system to meet our needs.” — Family Planning Council
“With STAR it was easy to make changes. They were very responsive.” — Senior Admin, Health First
“STAR’s telephone surveys are easy for our patients to use. They use it, we get the information we need.” — Brown Medical School, Miriam Hospital Weight Control & Diabetes
“STAR has been a terrific resource for us – flexible, professional, and responsive. Their expertise and creativity have helped our assessment projects succeed. It has been a pleasure working with them.” — Professor, Columbia Business School
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Simple, Affordable Pricing
” The best things are the high speed and, the low cost, and flexibility. I love how easy this whole process was to outsource to STAR.” — Consultant
“…we shifted our survey labor costs over to STAR, and saved time and money.” — Beverly Enterprises
“… the costs were lower – STAR’s services were fairly priced…” — Financial Services Call Center Manager
“STAR’s survey process was very cost effective. It generated good information with a minimum of effort on our part.” — Health First
“Now that we use STAR, there’s a lot less work for my staff to do, and it costs me less than trying to run these surveys in-house.” — Senior Administrator, Consulting Company
“STAR is friendly, supportive, proactive, cost effective, and customer focused.” — Consultant
“Time saving. User friendly.” — Senior Administrator, Consulting Company
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Professionalism
“I liked that I was told everything up front: pricing, timing, deliverables. There were no surprises. We got everything we expected.” — Consultant
“…very professional” – HR Manager, Elmer Smith Oil Co
“With STAR, it’s easy to gather the data we need. STAR really knows what they’re doing.” — HR Coordinator, Motorola
“STAR did just what we contracted with them to do, without a problem.” — Professor, Brown Medical School, Miriam Hospital Weight Control & Diabetes
“Our clients like STAR’s reports. They are really nice, really professional looking.” — OD Consultant
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World Class Reports
“STAR’s reporting is very thorough and professional. Their reports are appealing to the eye, and they can be adapted to different types of surveys.” — Senior Program Manager, USDA
“The trustworthiness of the data is always a real plus.” — Health Care Consultant
“I don’t have to worry about accuracy. The reports are extremely easy to read. I get the right amount of information…” — HR Director Portland GE
” Our clients like STAR’s reports. They are really nice, really professional looking.” — OD Consultant
“STAR’s reports are great. We love them, and so do our clients.” — Consultant
“STAR’s reports are great. People love the reports.” — Senior Program Manager, USDA
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Customer Experience
“Thank you very much for all your help. This was a very beneficial process for us. We intend to revisit this annually.” — Bruce Garner, Broken Arrow
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