It’s All Included
A No Nonsense Approach.

 

We’ve learned clients want a one-stop shop with simple, predictable, affordable pricing. We deliver all the features, all the service, all the flexibility and all the experience to administer a 360 survey for one price.

• Everything is Included
• 360 Feedback Survey Process
• 360 Service
• 360 Admin Tools
• Question Clarity Check
• Response Rate Booster
• Phone / Web Integration
• Complete, Flexible Reporting
• Worldwide Implementation
• Data Security
• Data Ownership
• Satisfaction Driven Contracts

We keep things simple. You maximize your survey investment and can budget with confidence, knowing there won’t be unexpected fees or tacked-on costs along the way. Our clients tell us that’s not always the case with some survey companies.

 

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Our one-stop price is very competitive and everything is included.

We’re fanatics about continuous improvement and personal service, so we’re always finding ways to enhance our offering. One key difference about working with STAR is that when we develop a new feature or create a new tool, we include it in our package so all our clients can enjoy the benefits at no additional charge. Here are a few of the things that are included in our price. Click here to get pricing.(top)

 

360 Feedback Survey Process

When you work with STAR, you get a smooth, complete process from beginning to end. Our basic service includes everything from loading participants, sending invitations, managing bounced emails, sending reminders, providing participant and admin support, real-time participation information, expert advice, and final reports. (top)

 

360 Service

We give your survey participants the experience of being supported and feeling valued. With our help services, everybody’s covered: participants, administrators, and decision makers. Participants have access to email and phone support. You have your own project manager to support your survey administrator. We deliver instant information so your executives get fast, accurate answers about how the process is proceeding. In fact, our service is so complete, if you just want to send us the survey questions and list of participants, we’ll take care of everything and send you the final reports. (top)

 

360 Admin Tools

Whether you choose full project management support or prefer to be “hands-on” — you’re in charge of the whole process. Some clients appreciate our service but want to control the process and do some, or all the administrative tasks themselves. Our straight-forward admin tools let you control your survey process and access important respondent information on demand. You can handle virtually any administrative task you want to do, anytime. We’re happy to provide free training on how to use the tools, with a real person to answer your questions and lead you through the process. The nice thing is you don’t have to manage the process if you don’t want to. We are ready to do it all for you. And either way — it won’t cost extra. The choice is up to you. (top)

 

Question Clarity / Comprehension Check “Better input, better output.”

Effective questions are the basis of a great 360 feedback survey. We’ve developed a question evaluation tool that insures your survey questions communicate a clear, answerable message. We analyze each question and provide you with a clarity score and include recommendations on how to improve the question. When survey questions can be readily understood and easily answered, you get clearer, better feedback. You can interpret the answers with confidence and then use the information gleaned to effect bold, organizational change.

It all starts with a great question set. And the question clarity check is just another handy tool to bring about your best outcomes. (top)

 

Response Rate Booster “When more is… definitely, more.”

Greater participation means greater success for your project. People will take the feedback more seriously if enough raters respond. That’s why we’ve developed a Response Rate Booster. We look at your entire project and identify specific things you can do at each step of the process to increase your rates of response.

Our Response Rate Booster can help you get more input from your best sources, to produce the richest, most effective assessments. (top)

 

Phone / Web Integration

Expand your participant population even further. We’ve integrated web and phone participation for your employees with less frequent or reliable online connectivity. Phone surveys provide the same speed and flexibility that online surveys deliver. In fact, your survey participants can choose web, phone or both. They can even start the survey on the web at the office, and complete the survey on the phone while riding the train home.

Did you know that simply by adding phone access to your surveys you bring your company into compliance with section 508 of the Americans with Disabilities Act? More choices help everyone, by addressing preferences, needs and legal requirements. (top)

 

Complete, Flexible Reporting

Our reports set the industry standard. Our clients tell us they are especially useful because they appeal to both the left and right side of the brain so whether your audience is made up of primarily accountants or artists, our reports will communicate the 360 feedback so everyone can understand it.

We also include private labeling the reports with your logo, and company colors to extend your brand recognition. We can even attach your training material to the reports to simplify follow-on training and coaching efforts. (top)

 

Worldwide Implementation

Going global? We can take you there and it’s included. We’ve conducted 360 feedback in over 45 countries and 23 languages. We’ve got the experience to insure that the survey displays properly on a web browser in Turkey and we know how to generate reports correctly in Chinese. No matter where in the world you need to collect feedback, we can provide the engine you need. Offering your surveys in your employees’ first languages, increases comprehension and enhances the quality of the feedback. You get more information from your total organization, and more insight for your decision makers. (top)

 

Data Security

We know that above all else, the security of your data is critical. Our security includes having our equipment behind a firewall in a secure facility, requiring raters to use secure passwords to access the survey, transmitting the data in a secure transmission, storing the data so every client is segregated and shielded from all other client data, process monitoring to protect against hackers and careful process checks to insure your data is handled and kept confidential. (top)

 

Data Ownership

It’s your data, not ours. Some companies in our industry take the position that because they collect the data, it’s their data. If fact, we’ve gained new clients because other vendors have charged them to access and use their own historical data. We understand that it’s your survey data and no matter what we do to collect, analyze, report, or store your data, it’s your data and you can access it any time you want. (top)

 

Satisfaction Driven Contracts

Your success is so important to us that if you can find a better partner for your project, we don’t want you to be artificially bound to us by contract. All of our contracts have a 60-day cancellation clause that allows you to leave us for another vendor and take your data with you. We build long-term partnering relationships based on providing exceptional products and service, not because you’re legally bound to us. We do have service agreements because our lawyers tell us we must, but our clients stay with us because we are committed to their success as well as our own. (top)

 

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