Enjoy Full Service
At No Additional Cost
Our clients tell us the support they receive, from start to finish, is remarkable. It unburdens them from the details, gives them confidence and helps them develop expertise they find useful in their organization.
Everyone claims to provide exceptional service. The best way to test the claim is try the service and talk to our clients. Our professionals are dedicated to your success and we understand that if your project is going to succeed, everyone in your organization that needs support, must have an excellent experience. That’s what we deliver.
Differentiated Service
Our commitment to uncompromised, individual customer service is one of our key differentiators in the market. Our competitors offer the level of customer service that you may be used to when contracting services, the kind where you fill out an email form and wait a few days to get a response. If phone support is offered, you might find yourself listening to hold music for ten minutes before being transferred again.
At Star 360, we’re more than contractors. We’re also more than highly qualified experts in 360 survey technologies. We’re your partners. Your success is our only success.
When partnering with us, we’re serious about helping you gain the maximum benefit from your 360 survey while having fun too. Here’s what that looks like:
You will have your own sales associate and project manager assigned to you. These will be your point people for ongoing support. But that doesn’t mean you’re contact with us is limited to them. STAR has a whole team to support you and when you have specific questions, we’ll have you talk with the expert on our team that can best address your issue.
If one of your employees needs technical assistance while working with our 360-degree survey tools, he or she will speak to a technical support professional specifically qualified to address those needs. (top)
Our Promise to You
If a problem should arise in your 360 survey, we promise to respond with a solution quickly and efficiently. Our responsive approach to support is valued by our clients – they’ve told us.
Your 360 feedback support team is made up of highly skilled technicians, often the same people involved in developing our technology, tasked exclusively with ensuring your success.
In addition to dedicated, quality customer care, we stand apart from our 360 feedback competitors in another area of service. That’s differentiation in service among our clients. Different clients have different needs.
Whether you’re a consulting firm, a training organization, or a recruiting agency, we tailor our services to meet the specified needs of your industry and corporate culture.
Our service is an important part of our product. It only begins with the sale. The ongoing experience you have after deploying our 360 survey technology and the relationship we cultivate with you in the process is our main focus.
There are a few things we won’t do:
- We won’t talk over you. We discuss our technology in plain English.
- We won’t say “no”, instead we’ll figure out “how”… and
- We won’t leave you to twist in the wind. We’ll help you find answers. (top)
Easy. Friendly. Approachable.
At Star 360 feedback, we like people. That makes us approachable, because we always want to talk with you. More than that, we enjoy hearing from you. You can call us to get questions answered, to get advice on your 360 survey process, or just to tell us how your experience is going.
Unlike our competitors, we offer flexibility. You’ll find us to be contortionists, in fact. Not by our efforts to fold ourselves into a small plexiglass box, but by our willingness to bend and stretch in pursuit of your 360 feedback success.
In addition to your dedicated team who will stay closely involved in your 360 survey deployment, each member of our staff will be standing by ready to help, answer any questions and address any issues that come up. Whenever you call us, whatever your needs, we’re happy to help. We’re here to ensure your success. (top)
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