Speed, Fit and Price
Your Top Priorities
Speed, fit and price. That’s what our customers tell us are top priorities. That’s where STAR 360feedback gives you with the clear advantage. We delight our customers by meeting the basic requirements and much more.
Our experts truly understand that exceptional speed, price and fit goes far beyond the basics. We delight our clients by providing services they did not initially consider when looking for a vendor. Extra service should not mean extra cost. Our expertise and enhanced service is always included in the price.
When it comes to speed, the first thing that we’re often asked is, “How quickly can you get my survey online?” We can meet your launch deadline, no problem but speed is not just about how fast the survey can be ready to go. Survey participants want to know, “How fast can I complete this survey?” Survey administrators want to know, “How fast can I get information and handle issues?” Key decision makers want to know, “How fast can I get the results I need?” Speed is critical. Speed counts. At STAR, we understand speed.
Launch On Time. We guarantee an on-time, well planned, well executed survey experience for your employees, your admin staff and your executives. We do the work. We won’t send you a do-it-yourself link and a bill. We program the question set, upload participants and raters, send out invitations and follow up… so you don’t have to.
Fast, Easy Participation. Survey participants applaud our time-saving survey site. Single invitation access, personalized navigation, and minimal clicks – all translate into an easy, fast survey experience. Progress is displayed onscreen. You know who you’re rating. You know where you’re going next. You know when you’re done. You get there fast.
Agile Administration. What’s better than knowing the right answers and responding to requests quickly? Not much, really. With STAR, you have the three things you need most: direct access, smart tools and desired control. You have a STAR project manager to take care of any request that comes your way… or you can use our technology to manage the administration yourself. You choose who does the tasks. In either case, when the boss asks, you’re the expert.
Instant Results. When your executives want answers, our system delivers on the spot. The data is at your fingertips. Response rates, report delivery dates, next steps. Decision makers love the instant access to information and the control over both details and the big picture. When you need to know, our smart technology experts deliver. (top)
Fit
When clients ask us about fit, they want to know two things: can our technology fit their unique survey needs and can we make our process look like theirs. The answer to both questions is yes.
Flexible Technology. When it comes to fit and function, STAR’s exceptionally flexible technology makes the difference. We’ve designed and built our survey system to be extremely powerful and customizable, so our clients can enjoy the full extent of their creativity. Doing it the way you want it done is one of the things our customers love best about STAR. Our survey system can accommodate a wide variety of scales, metrics, landing page styles, languages and navigation preferences. With STAR you get the right fit.
The Look You Want. If you wish, we can make our process look exactly like yours: your colors, logo, layout, graphics, everything. If you’re looking to preserve continuity and provide an uninterrupted survey experience for your customers and employees, STAR can reproduce your look perfectly. Of course, if you’re considering alternatives, or want the latest and greatest, we’re happy to sit down with you and share what’s new and what we know from our experience works well. You choose. Get the look you’re looking for with STAR. (top)
Price
Two words describe STAR’s pricing – affordable and simple. We know all of our clients have to work within a budget. We’re able to offer lower pricing than many of our competitors because we’re as committed to learning and improving as we are about delivering an excellent customer experience. We’ve learned how to keep costs low and service high.
Simplicity means that when you receive a bid from us, it’s quick (straight forward) and easy to understand. There are several principles we use to develop our prices. Take a look at how we price. (top)
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