STAR360feedback vs. Lattice.com: Which 360 Feedback Tool is Right for You?
When it comes to employee development, performance improvement, and leadership growth, 360-degree feedback is a crucial tool. Two major platforms, STAR360feedback and Lattice.com, offer distinct solutions for gathering and utilizing feedback. While both are strong options, they serve different business needs.
In this comparison, we’ll break down their features, pricing, user experience, integrations, and customer reviews to help you determine the best fit for your organization.
Comparison of STAR360feedback vs. Lattice
Aspect
STAR360feedback (360° Feedback Specialist)
Lattice (Integrated Performance Management)
Features
Focused on 360-degree feedback surveys for employee and leadership development. Offers customizable surveys (online, phone, or paper) with full-service support. Provides Self-Debriefing Reports™ to help leaders interpret their feedback without external coaches. Includes optional follow-up pulse surveys and on-demand learning resources.
Comprehensive HR suite including performance reviews (with 360 feedback), continuous feedback, goal-setting (OKRs), engagement surveys, and talent development tools. Lattice Grow supports individual career development.
Pricing
Project-based or per-employee pricing. No fixed subscription plans; pricing is competitive and varies per assessment. Typically ranges from $100–$500 per employee with full-service support.
Subscription-based (SaaS) model. Core modules like Performance Management and OKRs cost $8 per user/month each (~$14–$22 per employee/month for bundled features). Requires annual contracts, with a minimum spend of $4,000/year.
User Experience
Hands-off simplicity. STAR360 staff handle much of the setup and administration. The process is easy for participants, and reports are designed for self-explanation, reducing the need for facilitators. Ideal for HR teams looking for a low-maintenance solution.
Modern, intuitive UI with a full HR performance suite. Lattice integrates goal-setting, feedback, and engagement in one dashboard. However, it has a learning curve, requiring time for HR teams to fully implement and optimize the platform.
Integrations
Stand-alone tool. STAR360feedback focuses exclusively on the 360-feedback process and does not highlight native integrations with HRIS or other third-party software. Feedback can be collected via phone, paper, or online.
Extensive integrations. Lattice connects with HRIS (ADP, BambooHR, Workday), payroll systems (Gusto, Rippling), SSO (Okta, Azure AD), email apps (Gmail, Outlook), and Slack/Microsoft Teams for seamless feedback and recognition. API available for custom integrations.
Customer Reviews
Niche but well-regarded. Praised for its simplicity, expert support, and affordability. Clients appreciate the hands-on assistance in managing surveys. However, it lacks broader performance management features beyond 360 feedback. Best for organizations seeking specialized feedback solutions.
Highly rated (4.4/5 on Capterra). Users love its comprehensive feature set, ease of use for employees, and engagement-driving tools. However, cost and complexity are concerns—some HR teams find the platform overwhelming without dedicated training.
Key Takeaways
Choose STAR360feedback if you need a specialized, easy-to-implement 360° feedback solution with personal support, flexible pricing, and minimal admin effort. Best for leadership development programs and organizations that want a focused tool without additional performance management features.
Choose Lattice if you’re looking for an all-in-one performance management suite that includes 360 feedback, OKRs, employee engagement, and career development tools. Best for organizations willing to invest in a comprehensive platform with broad HR functionalities and integration capabilities.
Final Verdict
Both STAR360feedback and Lattice are excellent 360 feedback tools, but they cater to different business needs. If you’re focused solely on 360-degree feedback with expert guidance, STAR360feedback is the better choice. If you need a full-scale performance and talent management suite, Lattice offers more features at a higher cost.
To learn more about how STAR360feedback can enhance your leadership and employee development programs, take a look at 360 development.